Just do a quick search of Issues Customers have had this year with Epic Pass problems. Our customers have been covered. They are doing something in response, Rob Katz CEO of Vail Resorts response "We have doubled our staff of customer service representatives since December and plan to quadruple our staff by May..."

Purchase from Snow Sport Vacations, one of their largest partners, to avoid long hold times and system errors from multiple changes. Snow sport Vacations has been the gateway for our customers.

1. Quick Question Turn around-See examples below
2. Help with Managing your account, reservations, passwords
3. Best Rates Available - Purchase Early and Save
4. Concierge Services - Get the most out of your pass
5. Informed Agents incase of changes during the season
6. $75 resort credit with each pass purchased**

Like the lifts there have been ups and downs this year in pass sales. We can navigate them better than anyone in the industry.

We get those calls too --

Just a few examples solved very fast because of our ability to see you as a customer not just a number.

Nov. 10 2020 - 9:25 PM Mr. Z. wants to go to Vail at Christmas.

Can you tell me how much cost will be to upgrade from his local pass to an unlimited? Or just in case – let’s price an unrestricted 6-day? 7-day?

Nov. 11 7:32 AM Options given to Mr. Z w/promo codes and best rates taken advantage of.

Fixed outside Normal business hours.

Oct. 22 2:43 PM I have a customer who claims ‘his friends’ are receiving emails / notifications regarding Epic Passes and he is not. I have accessed his account dually with him and all information is correct.

Oct. 22 3:06 PM Hey joyce, Corrected his e-mail pass #xxxxxx JA

Nov. 18 2:19 PM Please upgrade the following passes -- Family of five upgrade from 4-Day pass to Epic Local Pass.

Nov. 18 2:52 PM - Hi Joyce,

I have upgraded the guest below to Epic local passes.

Kind regards,

JA

Just under 30 Min for FIVE upgrades.

Always protect your Season Pass with Insurance and

your individual trip against unforeseen events with trip insurance

Snow Sport Exclusive Offer:

Each fully prepaid 2021-22 Adult Epic Pass (Unlimited, 6 & 7-day, and Local) will receive up to $75.00 resort credit towards your Snow Sport lodging reservation.

Snow Sport Exclusive:

Get $75 Resort Credit

Prices increase As 21/22 season gets closer

Conditions:

*Resort credit must be redeemed by December 31, 2021 for travel by April 30, 2022. Minimum purchase required to qualify for resort credit. Pass Insurance is required for all prepaid passes.

With even more resorts around the U.S, adding to an already world class international collection of resorts, The Epic Pass is truly an epic way to make the most of winter.

There's no simpler way to plan this winter's ski vacation than with Snow Sport Vacations' specialist. Call us at 866-981-7669!

Simple, Expert Advice for your Personalized Alpine Vacation!

866-981-7669

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