Just do a quick search of Issues Customers have had this year with Epic Pass problems. Our customers have been covered. They are doing something in response, Rob Katz CEO of Vail Resorts response "We have doubled our staff of customer service representatives since December and plan to quadruple our staff by May..."
Purchase from Snow Sport Vacations, one of their largest partners, to avoid long hold times and system errors from multiple changes. Snow sport Vacations has been the gateway for our customers.
- Quick Question Turn around-See examples below
- Help with Managing your account, reservations, passwords
- Best Rates Available - Purchase Early and Save
- Concierge Services - Get the most out of your pass
- Informed Agents incase of changes during the season
- $75 resort credit with each pass purchased**
Like the lifts there have been ups and downs this year in pass sales. We can navigate them better than anyone in the industry.
We get those calls too --
Just a few examples solved very fast because of our ability to see you as a customer not just a number.